Frequently Asked Questions
March 2022 Name Change, Account, and Banking Transition
A new online banking solution and mobile banking app is now available from Nebraska Bank (formerly Farmers State Bank). The upgrade makes it easier than ever to access pertinent account and banking information at your convenience. More detailed information about this transition is outlined below.
Will account numbers and routing numbers change?
No. Account numbers and routing numbers will remain the same.
Do direct deposit credentials need to be reconnected?
No. Direct deposit setups do not cross-reference the bank’s name and thus should not experience interruptions.
Does account information stored with third-party service providers relying on connections to personal and/or business accounts need to be updated (examples: TurboTax, Mint.com, QuickBooks, etc.)?
Yes. You will need to reconnect each third-party service to your new online banking profile for security purposes. To do so, log into your online account, then reconnect by signing into your third-party service account and updating account credentials accordingly.
Will there be changes to Kasasa High Interest Checking or Kasasa Cash Back Checking Accounts?
Yes. Effective March 21, 2022, the account names will be changed to NE.Bank High Interest and NE.Bank Cash Back Checking. The statement cycle for both checking accounts is changing from the third Wednesday of each month to the 15th of each month. If the 15th falls on a weekend or holiday, the cycle will end on the Friday before. The qualification cycle for rewards associated with these accounts will end in conjunction with the end of the statement cycle. This will result in the rewards associated with these accounts being issued on the 15th of the month.
Will there be changes to Kasasa Cash Saver & Kasasa Cash Back Saver Accounts?
Yes. Effective March 21, 2022, the account names will be changed to NE.Bank HI Bonus Interest and NE.Bank CB Bonus Interest. The statement cycle for both Bonus Interest (Money Market) Accounts is changing from the third Wednesday of the month to the 20th of each month. If the 20th falls on a weekend or holiday, the cycle will end on the Friday before. The qualification cycle for rewards associated with this account type will end in conjunction with the end of the statement cycle coinciding with the attached rewards checking account on the 15th. The qualification for the rewards associated with these accounts will coincide with the rewards checking account but will be issued at the end of the Bonus Interest Accounts cycle on the 20th of the month.
Will there be changes to any other types of accounts aside from those listed above?
No. If you have a checking, savings, or money market account that does not fall into the above categories (Kasasa High Interest Checking, Kasasa Cash Back Checking, and Kasasa Money Market accounts), you will not experience any additional changes.
Transition Period & Timeline
What is the official date for the name change from Farmers State Bank to Nebraska Bank?
Farmers State Bank becomes Nebraska Bank on March 17, 2022.
Will there be other changes associated with the name change from Farmers State Bank to Nebraska Bank?
Yes. On March 17, 2022, along with the new name, customers will observe an enhanced technological experience with updated features to online banking, mobile banking and a new website https://ne.bank.
Will there be scheduled downtime for online banking and mobile banking related to this transition?
Yes. There will be a scheduled service outage from Thursday March 17, 2022 at 4:00 pm CST through Monday March 21, 2022 at 9:00 am CST. During this time, account holders will be unable to access accounts online and utilize mobile and online banking services.
Will historical account statements be available after the transition?
Before March 17, 2022, historical statements can be accessed online. Between March 17 and March 21, account holders will need to contact their branch location for assistance. After the transition, historical statements will need to be accessed through a branch location until approximately May, when historical records will again be accessible through online banking.
How far back will historical e-statements be available online in the new system?
Once transitioned to the new system the statement will take approximately 4-6 weeks to load historical e-statements that will go back 18 months from March 2022.
How far back will account transactions be visible online after the transition?
The new system will display all account transactions for the last 18 months the first time the user signs into their new online account.
Do customers need to re-enroll in e-statements after the March 2022 transition?
No. E-statement enrollment carries over to the new online banking system. If, for some reason, this is not the case, the system will prompt the user/account holder to re-enroll the first time they log in.
Will bill payees, scheduled payments, or other details need to be updated for online bill pay?
No. Bill pay information will carry over and users will not need to re-enroll or re-add any payees.
Can payees be set up through the mobile app and online for bill pay?
Yes. Payees can now be set up on a desktop or mobile device by logging into your account.
Online & Mobile Banking
Will my user ID for online/mobile banking stay the same?
Yes. User IDs will stay the same.
Will my password for online/mobile banking stay the same?
As of March 21, 2022, account holders’ passwords will be reset to the last four digits of their social security number or the last four digits of the federal tax identification number of the person under which the account has been created. Users will need to log into the account (online or mobile) to reset the password.
How do I create a new password?
On or after March 21, 2022, users can log into their account by visiting the following link to Nebraska Bank’s website homepage: https://ne.bank and clicking the login button in the upper right corner or via the Nebraska Bank mobile app on a smartphone. Account holders must use the last four digits of their social security number or the last four digits of the federal tax identification number to log into the account. Once logged in, users will be prompted to create a new password.
Will security questions need to be reset when I set a new password?
The new system will no longer utilize security questions for lost passwords. Instead, users will need to set up two-factor authentication.
What is two-factor authentication and how do I set it up?
Two-factor authentication (2FA) is a security process that cross-verifies users with two forms of identification. To set up two-factor authentication, login to the account online or on the Nebraska Bank mobile app and step-by-step instructions will be given to setup via an authentication app or text message.
How often will my password expire?
The password will never expire. One of the only reasons you may need to change the password is if there is a security breach or if you cannot complete the 2FA.
Why is the website not remembering my online banking login, even when I select “remember me?”
Certain cookies or browser extensions can cause the “remember me” check to fail. This occurs when the device ID stored doesn’t match the device ID in the “remember me” cookie as a result of the cookies or extensions on your browser. That device ID is stored in both a cookie and local storage. If it’s missing, it’s recalculated. Due to the uniqueness of each user's browser setup, there may be instances where your login information is not remembered and must be re-entered.
Where do I go to log in to my account online?
Visit https://ne.bank and click the login button in the upper right corner to access your account online.
How do I download the Nebraska Bank mobile banking app?
Note that you can access the App on or after Monday, March 21, 2022. To do so, open the App Store (Apple device) or Google Play Store (Android device). Select search and enter “Nebraska Bank.” Look for the new Nebraska Bank logo. Select the pertinent app on your screen to download. Once downloaded, select the app icon from your home screen to open it. Alternatively, you can find the App Store & Google Play links on the https://ne.bank website's Digital Banking page.
How do I log into my account using the Nebraska Bank mobile banking app?
Once the app has been downloaded, select the app icon to open it. You will be prompted to enter your username and password. Enter your existing username and the last four digits of your social security number or federal tax ID number. Once logged in, you will then be prompted to update your password.
Does the new online interface offer mobile check deposit functionality?
Yes. This allows you to use your phone to capture checks remotely and securely transmit the check images for deposit into your account.
How do I deposit a check using my mobile device?
After selecting the mobile deposit feature, the app will access your device’s camera. Place the properly endorsed check on a flat, well-lit surface, ensuring the check is entirely in the frame with no other visible objects or edges. Tap Capture to take the photo and finish the deposit.
Do I need to keep the original check after using the mobile deposit feature?
Yes. Please keep the original check for seven days.
Will the memo for a remotely or mobile deposited check post at the time of deposit?
Yes. It will be memo posted on the account until transactions are processed for the day
What is the cutoff time for posting transactions using online banking services?
The cutoff time is 5:00 pm MST / 6:00 pm CST.
About the Name Change
Why are you changing the bank’s name?
The new name reflects the bank’s expansion and the evolution of its strategic philosophy over the last 10 years. In short, it better describes the customers and communities we serve—all Nebraskans and the communities they call home.
When does the name change take effect?
As of March 17, 2022, Farmers State Bank will officially be called Nebraska Bank.
Is the bank being acquired or changing ownership?
No. The bank is not being acquired and there is no ownership change.
Will there be personnel and leadership changes?
No. You can expect to see the same friendly faces across our leadership team and at your local branch locations.
How has growth influenced the name change?
Farmers State Bank was originally chartered in 1889 with a single branch location in Dodge focused on the ag industry. A group of local investors purchased the bank in 2011, expanding it into Bridgeport, Alliance, and Chadron and later into Spencer, Atkinson, Carroll, Hickman and Hemingford. As our footprint has stretched into more metro areas with diverse industries and banking needs, we have encountered unaffiliated banks with similar names and, over time, have seen a disconnect between our name and the scope of clients we serve. Now—with locations across the state and service offerings that extend far beyond agriculture into areas that include commercial, industrial, construction, mortgage, and consumer banking—we are in need of a name that better reflects our customers and communities.
Why is the name change happening in March?
The name change coincides with several technology investments that provide better access, convenience, and service to our customers. Keeping up with the technological advances in the financial industry allows us to continue to provide the highest quality products and services.
What changes will customers see with the enhanced technology?
The biggest updates will be to our online banking and mobile app interfaces. We will provide more specific updates on details like login information, account access, and other pertinent info as the transition approaches.
Will any bank products or services change?
There will be some minor updates to products and services primarily with regard to how those services are delivered. Technology updates will allow us to offer more options, accessibility, and convenience. We will provide more detailed specifics on minor updates to those affected as the transition approaches.
Will there be any changes to the cost of banking or any new or additional fees?
There are no significant changes to fees, services, bill-pay, mobile/online banking, official checks, and other features currently offered by the bank.
How many locations do you have and where are they located?
The bank has nine locations: Eight full-service branches and one loan production office (in Hemingford). Full-service branches are located in Dodge, Bridgeport, Alliance, Chadron, Spencer, Atkinson, Carroll, and Hickman. Hemingford is slated to become a full-service branch in the future.
Do you have branches outside of Nebraska?
Currently we do not have branches outside of Nebraska and there are no plans for expansion into other states.
Will there be changes to the bank’s social media presence?
Yes. Currently we have a Farmers State Bank Facebook page & Nebraska Bank Facebook page. The two accounts will be merging. You will see the FSB page change names first and then the merge will take place. Furthermore, we are currently on Twitter, Instagram and Linked in as Nebraska Bank. Follow us to stay updated on everything banking.
IMPORTANT INFORMATION REGARDING
NAME CHANGE TO NEBRASKA BANK
Notice to our Valued Customers and Communities:
We have some EXCITING NEWS! Coming in March of 2022, Farmers State Bank will be changing its name to NEBRASKA BANK! This name change will more fully describe the customer base we serve - ALL Nebraskans across this fine state. The new name, new logo and new colors reflect the bank’s expansion and strategic philosophy over the last 10 years. Growth that now includes eight full service branches and one loan production office across the state of Nebraska. Rest assured there is NO OWNERSHIP change. You will continue to experience the same personalized banking experience with the same leadership and the same employees. Our devotion to our communities and surrounding areas will remain a top priority.
The bank intends to continue its commitment to community banking with responsive, local decision making across all Nebraska communities we serve. We will cater to each individual community with specialization in not only agriculture, but will use our banking expertise to diversify and grow deeper into commercial, industrial, construction, mortgage and consumer banking. With this growth and diversification comes new enhanced technology to increase the speed and efficiency to best serve our customers. This enhancement captures the bank’s strategy of remaining a local community bank that provides the best products and services for communities to continue to prosper.
We want to make this transition as seamless as possible for our valued customers. There will be more communication and details as the March timeline approaches, but feel free to contact your local branch if you have questions or if we can assist you in any manner.
We would like to thank you for being a part of Farmers State Bank (soon to be Nebraska Bank) and we appreciate your business.
Farmers State Bank/Nebraska Bank Management & Staff
FAQs regarding the name change to Nebraska Bank
Why are you changing the bank’s name? The name change comes about to better fit the bank’s expansion and strategic philosophy over the last 10 years. This name change more fully describes the customer base we serve, ALL Nebraskans from ALL settings across the state.
Is the bank being acquired and will there be changes to personnel or leadership? Be assured there is NO OWNERSHIP CHANGE and NO changes in the friendly faces you see every day at each of our nine locations.
What kind of growth to the bank warrants the name change? A one-branch bank in Dodge chartered in 1889 mostly focused on the Ag industry until 2011 when a group of local investors bought the bank and expanded into Bridgeport, Alliance and Chadron. Later the addition of Spencer, Atkinson, Carroll and Hickman, stretched our footprint out across the state and closer to more metro areas with diversified industries and banking needs.
Why the name change away from Farmers State Bank? In the past, the bank has experienced some challenges with brand confusion due to the number of unaffiliated Farmers State Banks in and around the area. In addition, there has been the misconception that the bank is only for farmers. The bank now has locations across the State of Nebraska in more than just agricultural communities, which is why we chose Nebraska Bank to identify our growing and changing customer base.
How many locations do you have and where are they located? With the addition of Hemingford (currently a Loan Production Office), the bank has 9 locations - 8 full service branches and 1 LPO. Full service branches are located in Dodge, Bridgeport, Alliance, Chadron, Spencer, Atkinson, Carroll and Hickman with Hemingford to become a full service branch in the future with proper branch approval.
Do you have branches outside of Nebraska? Currently we do not have branches outside of Nebraska and there are no plans for expansion into other states. However, if a good opportunity presents itself, management will strategically decide if it is a good fit to bring into the current culture.
Why are you making the change in March? This is to coincide with our technology enhancement to better enable us to serve you. Keeping up with the technological advances in the financial industry will allow us to continue to provide the highest quality products and services.
Will any of the bank products or services change? There will be no significant changes to the bank products or services offered other than the way they will be delivered with our enhanced technology coming in March 2022.
Will there be any changes to the cost of banking, new or additional fees? There are no significant changes to fees, services, bill-pay, mobile/online banking, official checks and other features currently offered by the bank.
What changes will customers see with the enhanced technology coming next quarter? The biggest changes customers will experience are in our website (ne.bank), in online banking and in the mobile app. All of these take advantage of the technological changes in the financial industry to provide enhanced features to you, our valued customers. The bank will make every effort to make this transition as seamless as possible.